That's all well and good that you're trying to make good but just a few points of constructive criticism;
- Who the heck are you? Identify yourself, which retailer you are for those not in the know;
- Spelling/grammar/punctuation; You are trying to repair your image, it would help to take the time to check your messages over before hitting the "post" button.
Again, good on your for being willing to make amends in an open forum.