Originally Posted by notom
I don't really think they care. Folks will still place orders with them until they get screwed.
The thing is there's a lot of people who've had excellent service from eHobby, myself included, which leaves me quite surprised that the OP had this kind of problem.
I've actually had two incidents occur with orders from eHobby (one of which wasn't their fault, it was clearly a handling mishap by either HK Post or Canada Post) and they were expedient in fixing the problem both times; once I received a mangled shipping envelope which looked like it either got caught in machinery and/or caught fire (no joke, I have pics) and another where an unopened package was missing a set of screws. In both instances eHobby was very quick to get me replacements (even if the shipping thing wasn't their fault), no hassle whatsoever.
So eHobby remains a top-ranked retailer in my book, along with the likes of AirsoftParts (truly unbeatable), M.E.C. and CamelBak (if you ever had a problem with your CamelBak product and contacted them, you know they're serious about their products).