They did the same thing for me. Ignored a few emails, but then immediately told me "It was shipped, but problem with our customs" once I filed a Paypal dispute.
Finally got the tracking number (TNT), it started working a few days after they provided it. My shipment is now in Vancouver.
We'll see how happy I am after I have checked off the shipment.
Founder of Capital Airsoft in Edmonton
Out of the Game 04/22/16