You got impatient and decided to
call customs and demand answers...
I'm really not surprised the person
you spoke to brushed you off. She's
not responsible for dealing with your
case. She was a tad rude but that's
what can happen when they hold all
the cards and might be having a
bad day. Plus you may have sounded
demanding or had a smug tone.
When (if) you get the actual notice in
the mail, you'll have a real agent to
speak with. If he/she still thinks its
a prohib, you can open an appeal.
Takes 2–4 weeks to conclude.
Most likely junior person misclassified
your stuff, and when senior person
gets the goods on their desk you'll
have them shortly after.
Retired — Freedom 35