If you speak the language it's probably easier since there is that language barrier.
You should get your stuff eventually, however it's EBBanned so the service is slow. I've heard it's a 2 man show and before they were able to keep up with orders however now they might be flooded. It's still no excuse though, they can always hire a few more staff and get a better system but you get what you pay for.
ಠ_ಠLess QQ more Pew Pew
READY TO >> RACE