After being personally assured by Mike Rinaldi, the President and owner of DIY that "we can reship the package immediately" on the 27th of July, I agreed to that instead of a refund.
Now it's the 19th of Aug and I have just been informed that my package has finally shipped.
WHAT THE FRAK???
When it takes them three business weeks to ship a package "immediately" when the owner gets involved, this company is indeed beyond all hope. I can only hold out and see if they got the order right. I will never order from this company again.
Last edited by Kokanee; August 19th, 2009 at 17:11..
Reason: package did not actually ship until 19AUG vs 11AUG