I have ordered from DIY tactical ( http://www.diytacticalstore.com/catalog/
) previously (2007), and needed some materials for a project, so I submitted an order in May.
Unfortunately DIY has completely dropped the ball, taking two months so far without shipping anything, but happily charging my credit card;
It was just some OD velcro of various sizes for a custom helmet cover I wanted for work. However despite numerous emails only one has ever gotten a response at it was;
"Sorry for the delay I'm just catching up on email. We are showing this as shipped I will run a track on it when i get to the shop tomorrow morning and get back to you. - Ron"
That was two weeks ago and nothing since, I've emailed them again telling them to cancel the order and refund my money asap.
So two thumbs down - disorganized and crappy customer service.